Our Patient Advocates provide support and a voice for San Diegans who are receiving (or have received) behavioral health services at any inpatient psychiatric unit, crisis house, licensed residential treatment facility, licensed board and care, skilled nursing facility, and substance use disorder treatment facility. In partnership with both patients and providers, we work to protect patients from abuse, neglect, and discrimination. Behavioral health clients have the same legal rights afforded to every American citizen.
“Your interdiction as a patient advocate for my fiancée probably saved her life. From the bottom of my heart, I want to express my sincere thanks and appreciation for what you have done for us.”
to your concerns and investigate complaints.
to grievances about rights violations during treatment and services.
patients at legal and clinical review hearings.
individuals with legal resources and mental health services.
individuals on their rights and help them develop self-advocacy skills.
We Speak Up
for County Jail inmates receiving mental health services on the Psychiatric Security Unit.
behavioral health facilities for compliance with patients’ and residents’ rights laws, regulations, and policies.
to provide in-service training for individuals and facility staff.
The Patient Advocacy team works to improve the behavioral health system by providing information, monitoring, training, and consulting to facilities throughout San Diego. Advocates are also certified to provide Continuing Education Units (CEUs) for social workers, marriage and family therapists, nurses, Skilled Nursing Facility Administrators, Substance Use Disorder Staff, and Board and Care Administrators.
Want to know more about your rights as a behavioral health consumer and your responsibilities as a provider? Read our Frequently Asked Questions (FAQ) and discover our resources below.
We depend on a compassionate and committed team of volunteers to serve the needs and protect the rights of more than 6,000 San Diegans annually.
At JFS, we are committed to creating a safe, confidential space for you and your family to tell your story. Learn more about our approach to working with you and your family.
We’re committed to providing individually tailored services to help individuals and families overcome diverse challenges and build momentum around their unique aspirations.
If you need assistance, learn more about our service by clicking here.
If you are interested in volunteering, learn about our opportunities by clicking here.
Please support our COVID-19 Relief Fund by clicking here.
We are currently experiencing problems with our Voicemail system on our JFS Access line at (858) 637-3210.
Please use our online contact us form.
If you are trying to reach a JFS team member and need to access the director, please call (858) 637-3000.